growdice Casino & Sportsbook Terms
We at growdice operate an online gaming and sportsbook platform available where applicable local law permits. When you create an account on growdice, you accept our terms of service. These terms cover account registration, deposits and withdrawals, game rules, bonus conditions, dispute resolution, and our jurisdiction restrictions. We write them in plain language so you understand what to expect from us and what we expect from you.
Our terms are not designed to trap you or hide unfair rules in small print. Instead, they set out our commitments—how we keep your data secure, how we settle bets fairly, how we process withdrawals, and what happens if something goes wrong. We also explain what you cannot do on growdice: you cannot share your account, use automated tools to play, or access growdice from jurisdictions where it is prohibited.
This page summarises the key points of our terms. If you need the full legal text, you can review it in our account settings or contact our support team. Reading this summary takes a few minutes and will clarify how growdice works.
Account creation and access on growdice
Who can join growdice
You must be at least the age of majority in your jurisdiction to open a growdice account. You must provide a valid email, phone number, and personal information. We use this data to verify your identity (KYC), prevent fraud, and comply with anti-money-laundering laws. If you provide false information, we reserve the right to close your account and forfeit any balance.
Our services are available only where local law permits. We do not offer growdice to users in jurisdictions where online gaming or wagering is prohibited. If we detect access from a restricted jurisdiction, we may suspend your account. Users are responsible for verifying that their access complies with their local laws. We cannot provide legal advice—consult your jurisdiction's regulations if you are uncertain.
Account security and your responsibility
Your growdice account is yours alone. You are responsible for keeping your password, one-time codes, and two-factor authentication details secret. Do not share your login with anyone. If someone else accesses your account without permission, notify us immediately. We will investigate, but we are not liable for losses incurred while your account was compromised, unless the compromise was caused by our negligence (for example, if we stored passwords in plaintext).
We recommend enabling two-factor authentication on your growdice account. This adds an extra layer of security. We also recommend changing your password every few months and using a unique password not reused on other accounts.
You cannot transfer or share your account
Your growdice account is non-transferable and strictly personal. You cannot give it to someone else, sell it, or allow someone else to use it. If we detect account sharing, we will close the account and may forfeit the balance.
Account verification and withdrawal eligibility
Before you can withdraw funds from growdice, we require you to complete KYC verification. This means providing your legal name, date of birth, address, and identity document (passport, national ID, or driver's license). We use this information to comply with regulations and prevent money laundering. KYC verification typically completes within a few hours to one business day.
If your identity cannot be verified, we will close your account and return your balance to your deposit method (less any non-refundable bonuses). We keep your KYC documents confidential and do not share them without legal authority.
- KYC
- Know Your Customer—identity verification required for withdrawals and regulatory compliance.
- Two-factor authentication
- Optional security feature that requires a one-time code to log in from new devices.
- Account suspension
- We may temporarily or permanently close your account if you violate our terms.
Deposits, withdrawals, and bonus conditions
How deposits work on growdice
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. You must be the account holder for the payment method you use. We do not accept deposits from third parties or anonymous sources. Deposits are processed by your payment provider and appear in your growdice balance within seconds to a few minutes.
Deposits are generally non-refundable once processed. If a deposit fails or is declined, we do not charge you and the funds return to your payment method. Some deposits may trigger additional verification if they are unusually large.
How withdrawals work on growdice
You can withdraw your balance at any time, subject to completing KYC verification. Request a withdrawal in your growdice account, select your withdrawal method (same as your deposit method), and enter the amount. Our compliance team reviews your account for fraud flags and unusual activity. This review typically takes subject to verification. Once approved, we send your funds to your bank or e-wallet. Settlement time depends on your provider—usually minutes to a few hours, but sometimes longer on weekends or holidays.
We do not guarantee exact withdrawal times. Large withdrawals may take longer due to compliance review. If your withdrawal is delayed unexpectedly, check your account status or contact our support team.
Bonus terms on growdice
We occasionally offer bonuses (welcome offers, reload offers, or promotional credits). Bonus terms vary and are posted clearly when you are eligible. Common conditions include: bonuses are non-transferable, bonuses must be wagered a certain number of times before withdrawal, and bonuses may expire if not used within a time limit. We do not allow bonus abuse—for example, you cannot deposit, claim a bonus, and immediately withdraw without playing.
If we detect bonus abuse, we reserve the right to forfeit the bonus and any winnings derived from it. We define bonus abuse in our promotional terms, available when you claim a bonus.
Game rules and settlement on growdice
Each game on growdice (live-dealer tables, slots, sports bets) has its own rules. Live-dealer games like Lightning Baccarat and Boom City roulette settle when the hand or spin concludes. Slot games settle when the reels stop spinning. Sports bets on Liga 1, Piala AFF, and other matches settle when the official result is published or the match concludes.
We do not guarantee any outcome or odds. Games are tested for fairness, but results are not predetermined. If you believe a game has settled incorrectly, you can file a dispute within 7 days of the bet. We will review game logs and video evidence and respond within 5 business days.
We settle disputes fairly based on evidence
If you dispute a game result or settlement, we review our logs, game video, and match results. We make our best judgment based on available evidence. If we find an error on our side, we correct it. If we find no error, we explain our decision and the dispute is closed.
Prohibited activities on growdice
You cannot use growdice for the following: accessing from a restricted jurisdiction; sharing your account with others; using automated tools or bots to play; collusion or fraud with other players; money laundering or suspicious financial activity; and copyright or trademark infringement. Violation of these rules may result in account suspension or closure and forfeiture of your balance.
We also prohibit abusive behaviour toward our staff or other players. This includes harassment, hate speech, and threats. If we receive credible reports of abusive behaviour, we will warn you or close your account.
Jurisdiction and limitation of liability
Our services on growdice are available only where applicable law permits. We do not offer services to users in jurisdictions where online gaming or wagering is prohibited. You are responsible for verifying that access and use comply with your jurisdiction's law. We cannot provide legal advice.
To the maximum extent permitted by law, we are not liable for indirect losses (lost profits, lost data, reputational damage) or loss of life. Our liability is limited to the amount you have deposited with us. This limitation does not apply to gross negligence or wilful misconduct on our part.
Changes to these terms
We may update our terms from time to time. We will notify you of material changes via email or in-app notice. If you do not accept the new terms, you may close your account. Continued use of growdice after a change means you accept the new terms.
Contact us and dispute escalation
If you have a question about our terms or a complaint about growdice, contact our support team via in-app chat or email. We respond during business hours in English and Indonesian. If we cannot resolve your complaint to your satisfaction, you may escalate it to our management team. We will provide a formal response within 10 business days.
Disputes are resolved confidentially between us. We do not pursue arbitration or court proceedings unless you initiate them. Any legal action related to growdice must be filed in the jurisdiction where we are incorporated, unless local law requires otherwise.